Privacy Policy
How we collect, use and protect your personal information.
Contents
Overview
The Tidy Swan LLC ("The Tidy Swan", "we", "us" or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.
By using our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Complete our booking or contact forms (name, email, phone number, emirate, service preferences)
- Subscribe to our newsletter (email address)
- Communicate with us via email, WhatsApp or phone
- Engage our professional organising services
Information Collected Automatically
When you visit our website, we may automatically collect certain information including:
- Browser type and version
- Pages visited and time spent on each page
- Referring website addresses
- General geographic location (country/city level)
How We Use Your Data
We use the information we collect for the following purposes:
- To respond to your enquiries and booking requests
- To provide, manage and improve our professional organising services
- To send you newsletters and marketing communications (only with your consent)
- To process payments and manage client accounts
- To comply with legal obligations applicable in the United Arab Emirates
- To improve our website and user experience
We will never use your personal information for purposes other than those listed above without your explicit consent.
Sharing Your Data
We do not sell, trade or rent your personal information to third parties. We may share your information with:
- Service providers: Trusted third-party vendors who assist in operating our website and business (e.g. email platforms, payment processors) — all bound by confidentiality agreements
- Legal requirements: When required to comply with UAE law, legal process or governmental requests
- Business transfers: In the event of a merger, acquisition or sale of business assets
Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:
- Essential cookies: Necessary for the website to function properly
- Analytics cookies: To understand how visitors use our website (anonymised data only)
- Marketing cookies: To deliver relevant advertisements (only with your consent)
You can control cookie settings in your browser. Note that disabling certain cookies may affect website functionality.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at hello@thetidyswan.com.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Email: hello@thetidyswan.com
- Phone / WhatsApp: +971 00 000 0000
- Location: Dubai, United Arab Emirates
We will respond to all privacy-related enquiries within 30 days.